Customer Service宾客服务

Ensure the delivery of brand promise and provide exceptional guest service at all times.

确保遵循品牌承诺并始终提供优异的对客服务。

Provide excellent service to internal customers in other departments as appropriate.

在适当的时候为其他部门的内部客人提供优质服务。

Handle all guests and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。

Maintain positive guest and colleague interactions with good working relationships.

与客人和同事保持基于良好工作关系的互动接触。

Establish a rapport with guests maintaining good customer relationships.

与客人建立并保持良好的客户关系。

 

Operational  营运

Ensure that minimum brand standards have been implemented.

确保酒店所有的乃至最细小的品牌标准都要被贯彻执行。

Embrace all the standard of Niccolo Hotels Global expectations.

遵循执行全球尼依格罗酒店期望值。

Work closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

以支持和灵活的态度与其他员工紧密合作,着眼于整个酒店的成功和酒店客人的满意度。

Ensure that RB&E attendants work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

以支持和灵活的态度和“团队协作”的精神与其他部门合作。

Fully conversant with all aspects of the Infrasys System.

完全了解Infrasys系统的各方面。

Ensure all food and beverage items, equipment and other facilities are maintained according to department operation manual.

根据部门营运指南要求确保部门内所有餐饮物品、设备和其他设施得到妥善保管和维护 。

Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.

对菜单上的所有菜品和饮料有全面的知识和理解,并能推荐菜品和饮料的搭配及促销。

 Ensure well prepare before the meal according to requirement and operation need.

确保根据要求和运作需要做好餐前准备工作。

Report all difficulties and problems to supervisor or assistant manager, having them follow through to make sure problems are resolved satisfactorily.

向餐厅主管/副理报告所有困难及问题,以便解决和跟进。

Ensure well prepare before the meal according to requirement and operation need.

确保根据要求和运作需要做好餐前准备工作。

In the special promotion or activity, assist the setup and decoration at restaurant.

在特别推广或活动期间,根据活动主题协助餐厅的摆台和装饰。

Ensure that all drinks are kept in a suitable temperature.

确保所有饮品在适合温度下的妥善储存。

Ensure that all tableware are clean and light.

确保所有餐具的光亮、洁净。

Perform the function of cashier and responsible for Infrasys cashiering procedure.

严格遵守财务部发出的关于收银及现金处理的政策和程序。
 

Qualification

任职资格:

At least 1 years working experience on the same position in RB&E.

至少1年酒店餐饮工作经验在同等职位。