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FAQs

  1. Can a third party make payment for another guest's reservation?

    Yes, a third party may make payment for a guest's reservation at Niccolo Chongqing. Please contact us directly and we will provide the necessary arrangements, including bank account details for prepayment. The guarantee and cancellation policy will be confirmed with the guest.

  2. Does Niccolo Hotels offer a best rate guarantee for direct bookings?

    Yes, Niccolo Chongqing offers a Best Rate Guarantee for direct bookings. If you find a lower publicly available rate for the same room type, dates, and conditions on another platform, we will match it.

  3. How do I add my GHA DISCOVERY membership number to an existing booking?

    Please provide your GHA DISCOVERY membership number to our reservations team prior to arrival, or present it at check-in, and we will link it to your reservation. Please note that only eligible stays will qualify for earning nights and Discovery Dollars.

  4. How do I modify an existing reservation?

    For reservations made directly with Niccolo Chongqing, please contact our reservations team. For bookings made through a third-party platform, please contact your original booking channel directly.

  5. Is a deposit required at the time of booking, and when will it be charged to my card?

    Yes, a credit card is required to guarantee your reservation. Your card will be charged at the time of check-in.

  6. Is there a benefit to booking directly through the Niccolo Hotels website rather than a third-party platform?

    Booking directly through the official Niccolo Hotels website ensures you receive the best available rate, GHA DISCOVERY member benefits, and exclusive perks not available through third-party platforms.

  7. What happens if I need to check out earlier than my booked departure date?

    Yes, a credit card is required to guarantee your reservation. Your card will be charged at the time of check-in.

  8. What is the best way to make a reservation at Niccolo Chongqing?

    We recommend making your reservation directly through our official website at niccolohotels.com, or via our official WeChat account, to ensure you receive the best available rate and full member benefits.

  9. What is the cancellation policy at Niccolo Chongqing?

    Our standard cancellation policy allows free cancellation until 4:00 PM one day prior to arrival. Please note that this policy does not apply during public holidays. We recommend reviewing your booking confirmation for specific terms.