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FAQs

  1. Which payment methods and credit cards are accepted at Niccolo Changsha?

    Wechat Pay / AliPay / Cash / Credit Card

  2. Which payment methods and credit cards are accepted at Niccolo Chengdu ?

    Niccolo Chengdu accepts the following payment methods: Visa, Mastercard, JCB, American Express, WeChat Pay, Alipay, and cash in RMB.

  3. When will my credit card be charged — at the time of booking or upon arrival?

    Your credit card will be charged upon check-in at Niccolo Chengdu. A pre-authorisation may be placed on your card to cover estimated charges during your stay.

  4. How long does it take for a deposit or pre-authorisation to be released after checkout?

    Niccolo Chengdu will process the refund within 24 hours of check-out. The actual time for funds to appear in your account depends on your bank. Please contact us if you have any concerns.

  5. Are there any additional taxes or service charges applied to the final bill?

    Yes, additional taxes and service charges may apply to your final bill at Niccolo Chengdu. Please refer to your itemised bill upon check-out for full details.

  6. Are there room and experience packages that include meals, spa treatments, or activities?

    Yes, Niccolo Chengdu offers a range of room and experience packages. Please contact us or visit our official website for current seasonal offers and promotions.