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FAQs

  1. What is the smoking policy at Niccolo Changsha? Are designated smoking areas available?

    Niccolo Changsha maintains smoke-free public areas throughout the property. Both non-smoking rooms and non-smoking floors are available. A designated smoking area is located on the 93rd floor near Bar 93 for guests who wish to smoke.

  2. What is the smoking policy at Niccolo Chengdu ? Are designated smoking areas available?

    All public areas and rooms at Niccolo Chengdu are smoke-free. If you wish to smoke, there is an outdoor smoking area on the 3rd floor of the hotel. If a guest is found to have smoked in the room, a charge equivalent to two nights' room fee will apply. We appreciate your understanding and cooperation.

  3. Is Niccolo Chengdu a pet-friendly hotel?

    Niccolo Chengdu is currently not a pet-friendly hotel. We apologise for any inconvenience and hope to welcome you on your next visit.

  4. What are the pet guidelines at Niccolo Chengdu , including size or breed restrictions and any applicable fees?

    Niccolo Chengdu currently accepts guests accompanied by guide dogs only. Rooms for guide dog guests can be arranged on the 5th floor, and a cleaning fee of RMB 900 per night applies. Please contact us in advance to make the necessary arrangements.

  5. What amenities and facilities are available for families with young children at Niccolo Chengdu ?

    Yes, family rooms are available at Niccolo Chengdu, featuring extra beds, children's amenities, panda toys, and panda-themed bedding — perfect for families travelling with young children. Please contact us in advance to arrange a family room or package and any additional special requests.

  6. Is there a minimum age for guests staying independently without a parent or guardian?

    The minimum age to stay independently at Niccolo Chengdu without a parent or guardian is 16 years old. Guests under 16 must be accompanied by a parent or guardian. Please contact us in advance if you have any questions regarding this policy.

  7. Can I arrange a room decoration for a birthday, anniversary, or special celebration?

    Yes, room decorations for birthdays, anniversaries, and special celebrations can be arranged in advance at Niccolo Chengdu. Please contact us with your requirements and preferred details and our team will be happy to assist.

  8. What is the noise and quiet hours policy at Niccolo Chengdu ?

    Niccolo Chengdu observes noise and quiet hours in accordance with municipal regulations. We kindly ask all guests to be considerate of their neighbours and to maintain a peaceful environment, especially during late evening hours.

  9. Are outside food and beverages permitted to be brought into guest rooms?

    Yes, guests are welcome to bring outside food and beverages into their guest rooms at Niccolo Chengdu.