FAQs

We recommend making your reservation directly through our official website at niccolohotels.com or by contacting us directly at +86 731-8895-8888 to ensure you receive the best available rate and full member benefits.

We recommend making your reservation at Niccolo Chengdu directly through the official Niccolo Hotels website or by contacting our reservations team by telephone or email. Booking direct ensures you receive the best available rate and full membership benefits.

Yes, booking directly through the official Niccolo Hotels website for Niccolo Chengdu ensures GHA DISCOVERY membership recognition, more flexible modification and cancellation policies, and access to the best available rate, subject to the terms of the selected rate. We always recommend booking direct for the best experience.

Yes, Niccolo Chengdu generally offers a Best Rate Guarantee for reservations made through the official Niccolo Hotels website, subject to applicable terms and conditions. Please contact us if you find a lower publicly available rate and we will do our best to match it.

Reservations made through the official Niccolo Hotels website may be modified online within the cancellable period, subject to the applicable rate conditions. For bookings made through a third-party platform, please contact your original booking channel directly. Our reservations team is also available to assist if needed.

For guaranteed bookings at Niccolo Chengdu, please inform us at least 24 hours before your scheduled arrival if you need to cancel or make changes. Cancellations received after this time will incur a penalty of one night's room charge. For non-guaranteed bookings, the room will be held until 4:00 PM hotel time and released thereafter.

A valid credit card may be required to guarantee your reservation at Niccolo Chengdu. Specific details are subject to the rate conditions confirmed at the time of booking. Please refer to your booking confirmation for further information.

Early departure policies at Niccolo Chengdu depend on the rate plan selected at the time of booking. Certain promotional or advance purchase rates may incur an early departure charge. We recommend reviewing your booking terms or contacting our reservations team for clarification.

Yes, third-party payment may be accepted at Niccolo Chengdu. For security purposes, payment is accepted via bank transfer or a payment link sent to the booker. Please contact our reservations team in advance to discuss the arrangement and ensure all necessary documentation is in order.

To add your GHA DISCOVERY membership number to an existing booking at Niccolo Chengdu, please contact our reservations team prior to arrival or present your membership details at check-in. Membership benefits are subject to applicable terms and conditions, and only eligible stays will qualify for earning nights and Discovery Dollars (D$)