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The Murray, Hong Kong – Pet Policy
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FAQs

  1. What concierge services are available at The Murray, Hong Kong?

    Our concierge team at The Murray, Hong Kong is available to assist with a wide range of services, including restaurant reservations, tour and excursion arrangements, transportation bookings, and personalised Hong Kong sightseeing and dining recommendations. Please do not hesitate to contact us for any assistance during your stay.

  2. Can the hotel arrange local tours, excursions, or curated experiences during my stay?

    Yes, our concierge team at The Murray, Hong Kong can arrange a variety of local tours and excursions through trusted tour agencies. Guests are also warmly invited to discover the history and heritage of The Murray itself through The Murray Historic Tour — a unique curated experience that brings the building’s storied past to life. Please speak with our concierge team for further information and bookings.

  3. Where is the nearest convenience store, supermarket, or pharmacy to The Murray, Hong Kong?

    The nearest convenience store to The Murray, Hong Kong is Circle K at Three Garden Road (open Monday to Saturday). For groceries, Food Le Parc can be found in Cheung Kong Center. The nearest pharmacy is Fanda Pharmacy, located in Worldwide House. Our concierge team is happy to provide directions and further assistance.

  4. What local dining or sightseeing recommendations does the concierge team suggest near The Murray, Hong Kong?

    Our concierge team at The Murray, Hong Kong has curated a thoughtful selection of the finest local dining experiences and sightseeing highlights, available through our Book of Discovery and personalised dining recommendation guide. Please speak with our team at the concierge desk for tailored suggestions suited to your interests and the duration of your stay.

  5. Where can I find a taxi near The Murray, Hong Kong, and where is the designated ride-hailing pick-up point?

    Taxis are readily available at the hotel’s main entrance at The Murray, Hong Kong. Our City Insider or lobby team is always happy to assist in hailing a taxi at any time during your stay.

  6. Can I borrow a power bank, umbrella, or other daily essentials from the hotel during my stay?

    Yes, items such as power banks, umbrellas, and other daily essentials are available to borrow during your stay at The Murray, Hong Kong. Please contact the front desk or our concierge team for assistance.

  7. How do I raise a complaint, provide feedback, or escalate a service concern?

    We take all guest feedback seriously at The Murray, Hong Kong. To raise a concern, provide feedback, or escalate a service issue, you may scan the WhatsApp or WeChat QR code available in your room, send an email to our team, or speak directly with the Manager on Duty at any time. We will respond promptly and do everything we can to resolve your concern to your full satisfaction.

  8. Is there a 24-hour guest services line or front desk at The Murray, Hong Kong?

    Our front desk and guest services line are available 24 hours a day at The Murray, Hong Kong.

  9. How do I contact The Murray, Hong Kong to make a pre-arrival special request or arrangement?

    To make a pre-arrival special request or arrangement, please email our reservations team at reservations.themurray@niccolohotels.com as early as possible before your arrival date at The Murray, Hong Kong. We look forward to welcoming you and will do our utmost to ensure your stay is truly exceptional.