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Complimentary shuttle bus for all in-house guests
The Murray, Hong Kong – Pet Policy
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FAQs

  1. What are the check-in and check-out times at The Murray, Hong Kong?

    Check-in at The Murray, Hong Kong is from 3:00 PM and check-out is by 12:00 noon.

  2. Can I request an early check-in or late check-out, and is there a charge?

    Early check-in and late check-out at The Murray, Hong Kong are subject to room availability. Late checkout before 6:00 PM will be charged at a half-day rate under the Best Available Rate; after 6:00 PM, a full-day charge applies. Alternatively, guests are welcome to use the pool area to freshen up. We recommend contacting us in advance to confirm availability.

  3. What is the minimum age to check in as the primary guest at The Murray, Hong Kong?

    The minimum age to check in as the primary guest at The Murray, Hong Kong is 18 years old.

  4. What identification documents are required at check-in?

    Valid identification is required for all guests at check-in at The Murray, Hong Kong. Accepted documents include passport, Chinese entry permit (Home Return Permit), and Hong Kong Identity Card (HKID).

  5. Can a third party check in on behalf of the guest?

    Third-party check-in at The Murray, Hong Kong may be arranged, provided we have obtained prior permission from the registered guest. Please contact our reservations team in advance to make the necessary arrangements and ensure the relevant authorisation is in place.

  6. Does The Murray, Hong Kong offer mobile check-in or a digital room key?

    The Murray, Hong Kong, a Niccolo Hotel does not currently offer mobile check-in or a digital room key. We take pride in offering a personal and seamless check-in service, which can be tailored to our guests' preferences upon request. Our guest experience team looks forward to welcoming you.

  7. What should I do if I arrive before the official check-in time?

    Our Guest Services team at The Murray, Hong Kong will be happy to complete your check-in formalities upon arrival. If your room is available early, we will offer early check-in wherever possible. Your luggage can be stored securely while you wait, and we will notify you as soon as your room is ready.

  8. If my flight departs late in the evening, can I extend my checkout?

    Late checkout at The Murray, Hong Kong for guests with evening departures is subject to room availability. Checkout before 6:00 PM will incur a half-day charge; after 6:00 PM, a full-day charge applies. Alternatively, guests are welcome to use the pool area to freshen up. We recommend contacting the front desk in advance to confirm availability.