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FAQs

  1. What room categories and suite types are available at The Murray, Hong Kong?

    The Murray, Hong Kong offers a thoughtfully curated selection of rooms and suites, including Superior Room, N1 Deluxe, N2 Grand, N3 Grand Deluxe, Explorer Suite, Signature Suite, Cotton Tree Suite, Park Suite, Penthouse Suite, and Murray Suite.

  2. What is the difference between N1, N2, and N3 room categories at The Murray, Hong Kong?

    The N1 Deluxe, N2 Grand, and N3 Grand Deluxe rooms at The Murray, Hong Kong all feature the hotel’s signature recessed floor-to-ceiling windows, but differ in size, bathroom design, and lounge access. The N1 Deluxe offers 47 sqm with a marble shower room. The N2 Grand and N3 Grand Deluxe both offer 50 sqm and include separate bath and shower facilities finished in black and white marble. The N3 Grand Deluxe is the only non-suite room category that includes complimentary Cassia Lounge access, providing daily refreshments and evening cocktails.

  3. What is the difference between the Explorer Suite and the Signature Suite at The Murray, Hong Kong?

    Both the Explorer Suite and Signature Suite at The Murray, Hong Kong offer 75 sqm of refined luxury. The key differences lie in layout and proportions: the Explorer Suite features a larger walk-in closet, while the Signature Suite offers a more generously proportioned bathroom with dual-access doors connecting to both the living room and the bedroom. The Explorer Suite bathroom is accessible from the bedroom only. Please speak with our reservations team to find the suite best suited to your preferences.

  4. What bed sizes are available, and what are the dimensions of king beds, twin beds, and extra beds?

    The Murray, Hong Kong offers king beds (200 cm x 200 cm x 25 cm) in all room and suite categories. Twin beds (95 cm x 200 cm x 25 cm) are available in N1 Deluxe, N2 Grand, and N3 Grand Deluxe rooms. Suites are king-only. Extra beds (95 cm x 183 cm x 15 cm) are available upon request at HKD 700 per night for most rooms and suites.

  5. Are cribs or baby cots available on request?

    Yes, baby cots are available on request for children aged 0–3 years in N1 Deluxe rooms and above at The Murray, Hong Kong. Please note that the Superior Room is unable to accommodate a baby cot due to its room size. Please inform us in advance so we can make the necessary arrangements.

  6. Can a rollaway or extra bed be added to my room?

    Yes, an extra bed is available upon request at HKD 700 per night for guests staying in N1 Deluxe rooms and above at The Murray, Hong Kong. Please note that the Superior Room is unable to accommodate an extra bed due to its room size. Please contact us in advance to arrange.

  7. Can adjacent or connecting rooms be arranged for families or groups?

    Adjacent rooms can be arranged at The Murray, Hong Kong, subject to availability. Please note that connecting rooms are not available. Please contact us in advance to request adjacent room placement and we will do our best to accommodate.

  8. Is Wi-Fi complimentary throughout the hotel and in all guest rooms?

    Yes, complimentary high-speed Wi-Fi is available throughout The Murray, Hong Kong and in all guest rooms.

  9. What in-room entertainment or streaming services are available?

    Guest rooms at The Murray, Hong Kong are equipped with yoga mats for in-room wellness and access to movie channels for in-room entertainment.

  10. Does the room include a mini bar, and is there a charge for items used?

    Yes, all guest rooms at The Murray, Hong Kong are equipped with a mini bar. All mini bar items are chargeable. Please refer to the in-room menu for current pricing.

  11. Is there a bathtub in the room, or are rooms shower-only?

    Room configurations vary by category at The Murray, Hong Kong. Superior rooms feature a standing shower only. Selected N1 Deluxe rooms include a bathtub, while others feature a standing shower. N2 Grand, N3 Grand Deluxe, and all suite categories include separate bath and shower facilities. If you have a specific preference, please contact us in advance to confirm your room configuration.

  12. Are hypoallergenic pillow or bedding options available on request?

    Yes, hypoallergenic pillow and bedding options are available on request at The Murray, Hong Kong. We recommend contacting us in advance to ensure your preferences are arranged prior to arrival.

  13. Is daily housekeeping included, and can I customise the schedule to suit my preferences?

    Yes, daily housekeeping is included at The Murray, Hong Kong. You are welcome to customise the schedule to suit your preferences — simply inform our housekeeping team or contact the front desk and we will be happy to accommodate.

  14. Do the rooms feature a dedicated workspace or business-friendly setup?

    Yes, all rooms and suites at The Murray, Hong Kong are equipped with a large working desk, making them well-suited for business travellers.