FAQs
Categories
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Which payment methods and credit cards are accepted at The Murray, Hong Kong?
The Murray, Hong Kong accepts cash, all major credit cards, foreign currency deposit, payment link, Alipay, WeChat Pay, and Octopus card.
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When will my credit card be charged — at the time of booking or upon arrival?
All charges at The Murray, Hong Kong will be settled upon check-out. Please note that debit cards are accepted as a payment method only and cannot be used to guarantee a reservation.
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How long does it take for a deposit or pre-authorisation to be released after checkout?
Pre-authorisations at The Murray, Hong Kong are typically released within 7–14 business days after check-out, subject to your card issuing bank.
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Are there any additional taxes or service charges applied to the final bill?
All charges at The Murray, Hong Kong are subject to a 10% service charge and applicable government tax.
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Are there room and experience packages that include meals, spa treatments, or activities?
The Murray, Hong Kong offers a range of room and experience packages. Please contact us or visit our official website for current seasonal offers and promotions.
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