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The Murray, Hong Kong – Pet Policy
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FAQs

  1. What is the best way to make a reservation at The Murray, Hong Kong?

    We always recommend making your reservation directly through the official Niccolo Hotels website or by contacting our reservations team directly at The Murray, Hong Kong. Booking direct ensures you receive the best available rate, full membership benefits, and the most flexible terms.

  2. Is there a benefit to booking directly through the Niccolo Hotels website rather than a third-party platform?

    Booking directly through the official Niccolo Hotels website offers a number of exclusive benefits at The Murray, Hong Kong, including Best Rate Guarantee, a 10% discount for GHA DISCOVERY members, priority room upgrades, more flexible cancellation options, and complimentary Wi-Fi. We always recommend booking direct for the best experience.

  3. Does Niccolo Hotels offer a best rate guarantee for direct bookings?

    Yes, The Murray, Hong Kong offers a Best Rate Guarantee for direct bookings. If you find a lower publicly available rate for the same room type, dates, and conditions on another website, we will not only match that rate but also provide an additional 10% discount. Book directly on our official website to ensure you receive the best available rate.

  4. How do I modify an existing reservation?

    For reservations made directly with The Murray, Hong Kong, please contact our Room Reservations team and we will be happy to assist. For bookings made through a third-party platform, please contact your original booking channel directly for assistance.

  5. What is the cancellation policy at The Murray, Hong Kong?

    The cancellation policy at The Murray, Hong Kong varies depending on the rate plan and package booked. Please refer to the terms of your specific booking confirmation or contact our reservations team directly for full details.

  6. Is a deposit required at the time of booking, and when will it be charged to my card?

    Reservations at The Murray, Hong Kong must be guaranteed with a valid credit card. Your card will not be charged at the time of booking; charges will only be applied in the event of a no-show or a cancellation that falls outside the applicable cancellation policy. Please refer to your booking terms for full details.

  7. What happens if I need to check out earlier than my booked departure date?

    Early departure policies at The Murray, Hong Kong depend on the rate plan selected at the time of booking. Please refer to your booking terms or contact our reservations team for clarification on any applicable charges prior to your departure.

  8. Can a third party make payment for another guest's reservation

    Third-party payment arrangements for The Murray, Hong Kong are subject to the terms of the specific rate plan booked. Please contact our reservations team in advance to discuss the arrangement and ensure all necessary documentation is in place.

  9. How do I add my GHA DISCOVERY membership number to an existing booking?

    Please provide your GHA DISCOVERY membership number to our reservations team prior to arrival, or present your membership details at check-in, and we will link it to your reservation at The Murray, Hong Kong. Please note that only eligible stays will qualify for earning nights and DISCOVERY Dollars (D$).