FAQs

The Murray, Hong Kong is a fully smoke-free property. All indoor areas, including guest rooms, suites, and restaurants, are designated smoke-free zones. Guests found smoking in any non-designated indoor area will incur an additional charge equivalent to two nights’ room rate plus a 10% service charge. Please contact us in advance if you need clarification on any designated outdoor smoking area.

Yes, The Murray, Hong Kong warmly welcomes pets. Please contact us in advance to make the necessary arrangements and to confirm the availability of a pet-friendly room.

The Murray, Hong Kong currently welcomes dogs and cats. A supplementary charge of HKD 1,000 per pet per night applies, with a maximum of 2 pets per room. We encourage direct bookings to allow us to pre-arrange a suitable floor and necessary pet amenities. Pets, except for guide dogs, are restricted from entering the hotel lobby, spa, gymnasium, and swimming pool, and are not allowed in the indoor areas of restaurants and bars. Pets must be fully trained and appropriately restrained by the guest, kept on a leash or in a carrier when inside the hotel or within the hotel premises, and are not allowed on sofas or chairs in public areas. Guests must ensure that pets do not bark or make noise continuously or too often, are liable for any damage or noise caused by the pet during their meal, and are responsible for cleaning up after their pet on the hotel premises and in the neighbourhood.

The Murray, Hong Kong provides a comprehensive range of amenities for families with young children. Standard children’s amenities include toothbrushes, slippers, and bathrobes. Additional items available upon request include bottle warmers, table corner protectors, baby cots, de-humidifiers, electric socket guards, high chairs, infant bathtubs, playpens, bottle sterilisers, baby toilet seats, bed guards, and toys and colouring books. Please contact us in advance to arrange your requirements.

The minimum age to stay independently at The Murray, Hong Kong is 18 years old. Guests under 18 must be accompanied by a parent or guardian.

Yes, room decoration packages for birthdays, anniversaries, and special celebrations are available at The Murray, Hong Kong. Charges apply depending on your requirements. Please contact us in advance with your details and our team will be happy to assist in creating a memorable moment.

We kindly ask all guests at The Murray, Hong Kong to be considerate of others and avoid unnecessary noise throughout their stay. In the interest of hotel security and the comfort of all guests, non-resident visitors may be requested to register at the Front Desk after 12 midnight.

Yes, guests are welcome to bring outside food and beverages into their guest rooms at The Murray, Hong Kong.